When I press the SettsPlus support button, a TeamViewer window doesn't appear.

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Watch the video below for a step-by-step tutorial.

Or continue following the steps below.

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Step 1

Sometimes TeamViewer is already running and may interfere with you opening up SettsPlus helpdesk. We've provided both a video and the steps required for you to get the helpdesk running.

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Step 2

At the bottom right of Windows you have the current time, date and little icons like volume or your anti-virus. You should spot a little upwards arrow. If you press this, it shows your hidden icons.

These are the programs currently running but not normally visible. If TeamViewer isn't appearing, it's usually caused by TeamViewer already being open. Here's an image to show you where you should be looking. The icon is circled.

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Step 3

You should now spot the TeamViewer icon if it's already open. It looks like this:

Double click this icon and your user name and password should now be visible. This is what you give to the SettsPlus support technician when asked.

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