Recommended Anti-Virus Settings

Picture

Step 1

Most issues are caused by AntiVirus interference. Some of the issues that it may cause range from not being able to connect to the server, to not being able to generate documents.

Before calling SettsPlus support, please temporarily disable (if possible) your anti-virus software and retry what you were initially trying to do. If it now works, then we know it's an Anti-Virus issue right away.

It's important to note that SettsPlus Pty Ltd is unable to modify, activate or disable Anti-Virus software. This is your IT person's responsibility and they should be notified of the issue.

****** SettsPlus Pty Ltd is not responsible and will not make any changes to your antivirus software. *******

Step 1 of 4
Movie

Step 2

Here are some possible symptoms and what they cause is, in regards to AntiVirus interference:

- Generating Letters is taking too long, a downloading message keeps appearing (Cause: Files are being scanned)

- Opening some screens in SettsPlus takes too long or timeouts happening(Cause: Database Files are being scanned)

- Cannot connect to the server (Cause: Server Firewall)

- Cannot Open PDF documents in SettsPlus (Cause: Anti Virus is blocking SettViewer.exe)

- Cannot print cheques, not being able to communicate with Cheque server(Cause: Server Firewall)

Step 2 of 4
Picture

Step 3 - Setts Plus Codebase

Here is a rough guide of how your Anti-Virus should be configured for Settplus Codebase:

- Do not scan files that are on the SettsPlus Shared network drive (Generally S:\)

- Do not scan DBF files that are on the SettsPlus Shared network drive (Generally S:\)


Exceptions should be added for:

- S:\Data
- S:\Letters
- C:\Program Files\Settlement
- C:\Program Files (X86)\Settlement
- C:\Program Files (X86)\Settlement\SettsPlus.exe
- C:\Program Files (X86)\Settlement\SettViewer.exe
- C:\Users\"USERNAME_HERE"\AppData\Roaming\Settlement
- C:\Users\"USERNAME_HERE"\AppData\Roaming\Microsoft\Word\STARTUP
Please include subfolders for these exceptions


Firewall Exceptions should be added for:

- TCP and UDP, Incoming and Outgoing ports (23165 and 23166))
Step 3 of 4

Picture

Step 4 - Setts Plus Hosted/SQL

Here is a rough guide of how your Anti-Virus should be configured for Settplus Hosted/SQL version:


Exceptions should be added for:

- C:\Program Files\Settlement
- C:\Program Files (X86)\Settlement
- C:\Program Files (X86)\Settlement\SettsPlus.exe
- C:\Program Files (X86)\Settlement\SettViewer.exe
- C:\Users\"USERNAME_HERE"\AppData\Roaming\Settlement
- C:\Users\"USERNAME_HERE"\AppData\Roaming\Microsoft\Word\STARTUP
Please include subfolders for these exceptions

On the PC running the Setts Publisher to access old notepad documents, you should add exception for the old document folder (and sub folders)
Step 4 of 4

Icons by https://icons8.com