SettsPlus

Problems

How to allow SettsPlus Support to remote desktop in to your machine?

** If you have a version of TeamViewer already installed on your machine, make sure its version 9 or less **
From SettsPlus on the top right hand corner there is a HelpDesk Button(Blue and white icon with some arrows pointing outwards, just next to the "?" Question mark)
If nothing happens it means that, TeamViewer is already open, either our version or your version(possibly your IT Guys version)

Go to Your Hidden Icons (Bottom right hand corner of your screen, where the date and time are, there is a arrow pointing upwards /\) Click on that and your should see a TeamViewer Icon, double click on it. And your ID and Password Should come up.

** If you are running TeamViewer version 10 or Greater **
You have to close down that version, then bring up the help desk from within SettsPlus

Go to Your Hidden Icons (Bottom right hand corner of your screen, where the date and time are, there is a arrow pointing upwards /\) Click on that and your should see a TeamViewer Icon right click on it and select "Exit TeamViewer", then you will be prompt with a message, Click Exit, Then jump back into SettsPlus and click on the Help Desk Icon and your ID and Password should come up.
I lost Connection to the Shared Drive

From SettsPlus on the top right hand corner there is a HelpDesk Button(Blue and white icon with some arrows pointing outwards, just next to the "?" Question mark)
If nothing happens it means that, TeamViewer is already open, either our version or your version(possibly your IT Guys version)

      Go to Your Hidden Icons (Bottom right hand corner of your screen, where the date and time are, there is a arrow pointing upwards /\) Click on that and your should see a TeamViewer Icon double click on it. And your ID and Password Should come up.

If you get an error message saying that you have lost the Connection to the Shared drive, then you have to do the following to recover the shared drive. (This is a windows issue, the drives are set to go into "sleep mode")

To Fix this issue:

      - Click on your Windows Start Menu

      - Click on "My Computer", "Computer" or "This PC" depending on your Operating System

      - Finally double Click on the SettsPlus Database drive

       If you can access the drive, then the issue has been solved

Otherwise contact your IT Consultant and they will be able to resolve this issue as you might not have the SettsPlus Database drive mapped on your system

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